BILLING QUESTIONS

What types of charges are on my bill?

A: RCSD’s (“the District”) monthly bills include water and sewer usage charges. The District also collects for the water base and sewer base fees, and for street lighting via the Kern County Tax Rolls. Although the District’s charter doesn’t include the management of street lights, the District collects the money to pay the community streetlight bill and forwards it to Southern California Edison.

Water and sewer usage, measured in units of one hundred cubic feet (HCF) is measured and collected monthly through the statement mailed to you at the beginning of each month. The amount charged for usage changes each month depending on how much water actually flows through the water meter.

What charges are on my monthly bill?

A: Usage rates (see below) are charged monthly and appear on your monthly RCSD bills.

What charges are on Kern County Tax Rolls?

A: The District collects for the water base and sewer base fees and for street lighting via the Kern County Tax Rolls. 

What is a base rate?

A: Base rates cover the infrastructure costs associated with delivering you clean drinking water and disposing of your sewage. These costs include system maintenance, equipment, facilities, customer service, administrative costs, and personnel. Base rates do not vary from month to month and are collected with your property taxes.

What does the water usage rate cover?

A: Water usage rates cover the actual costs of purchasing and delivering clean drinking water and conveying and treating sewer. These rates are charged in units of one hundred cubic feet (HCF) and are based on how much water flows through your water meter.

How is my sewer HCF calculated?

A: RCSD determines the quantity of wastewater discharged into the sewer system by examining the monthly water use of residential customers from December through March of the prior fiscal year.  RCSD identifies the two lowest months of water usage and averages the usage for those two months.  Because these months are normally the wettest months for the region, resulting in less outdoor irrigation, they are the best reflection of the amount of water being returned to the sewer by residential customers. The HCF Charge component of the rate structure is then determined on the basis of each individual residential customer’s water usage during those two months. 

What is the billing cycle?

A: The billing cycle is roughly one month but can range from 25 to 35 days.

When is my bill due?

A: The bill is due upon receipt. Accounts are considered delinquent if unpaid by the 10th day of the month and a 10% penalty will be assessed on any unpaid balance on the 20th day of the month.

Does RCSD charge a late fee?

A: Yes, 10% of the past due balance on accounts that have not been paid by the 20th day of the month.

A Misc. fee appeared on my bill, what is it for?

A: A Misc. fee can consist of a door tag fee, admin fee, disconnection fee, nsf fee, meter tampering fee, broken lock fee, etc.

Who do I contact if I have questions about my bill or something is wrong with my bill?

A: You can fill out the Billing Questions form here on the website, or reach out to customer service at customerservice@rosamondcsd.com or 661-256-3411.

If I have a leak, will you waive my bill?

A: Leaks that occur on the property owner’s side of the water meter are the responsibility of the property owner. RCSD is unable to waive any water usage charges for water that runs through the meter.

What are your payment options?

A: Payments can be made online, by phone, mailed, and can be dropped off in the night dropbox. See the Customer Service page for more information.

What should I do if I cannot pay my bill?

A: Reach out to our customer service through the Billing Questions form on this website or at customerservice@rosamondcsd.com. It is always better to contact us and work together than to do nothing and let the bills and late fees pile up.

MISCELLANEOUS QUESTIONS

What can I do if I'm having difficulty using the online payment portal?

A: Follow the tips on this helpful document. If you are still having difficulty, reach out to our customer service team.

Who can open a water/sewer service account with RCSD?

A: Only property owners can open service accounts with RCSD. New accounts will require a refundable deposit be paid. If the property is occupied by someone other than the owner, a courtesy copy of the monthly bill can be requested for occupants.

Where would I find my water meter? Is it on my property?

A: Water meters, in general, are located on the street side or the front side of the house. Although the meter is located on your property, it must be accessible to the District at all times.

How do I find out if I have a leak on my property?

A: Make sure that all the water is turned off in and out of your house and check your water meter (see above) to see if the small red dial is spinning. If it is spinning with all water turned off in and out of your house,  you likely have a leak.

What is a pressure regulator?

A: The water pressure regulator is used in commercial and residential applications to reduce incoming water pressure for protection of plumbing system components and to reduce water consumption. Sometimes, however, the water pressure regulator can develop problems, which some plumbers describe as it going bad. Often, the repair will require a new regulator.

Where is my water shut off valve?

A: Each meter in the district has an angle stop valve or meter stop valve located inside the water meter box. This valve is used by the district to turn off the water service. Most houses have an additional water shut off or customer service valve somewhere near the house or business. The location of this valve varies and the district is not responsible for locating the valve.

When can I get my deposit refunded?

A: The deposit is refunded within 60 days of an account being closed.

How do I start service?

A: Complete a Service Application Form and email it to customerservice@rosamondcsd.com or mail it to Rosamond CSD, Attn: Customer Service Dept. 3179 35th Street West, Rosamond CA 93560 with the required documents. This form can be found at https://www.rosamondcsd.com/customers/apply-for-service

How do I stop service?

A: Complete a Service Disconnection Form and email it to customerservice@rosamondcsd.com or mail it to Rosamond CSD, Attn: Customer Service Dept. 3179 35th Street West, Rosamond CA 93560 with the required documents. This form can be found at https://www.rosamondcsd.com/customers/service-disconnection

Can I get a discounted water usage rate when I fill my pool?

A: No